Digital Client Success Manager at iHeartMedia

i Heart Media

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The audio revolution is here – and i Heart is leading it! i Heart Media, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service. And we were just recognized as one of the Top Media Sales Organizations by The Myers Report!

In fact, i Heart has: More #1 rated markets than the next two largest radio companies combined;

• We’re the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;

• i Heart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America;

• We create and produce some of the most popular and well-known branded live music events in America, including the i Heart Radio Music Festival, the i Heart Radio Music Awards, the i Heart Country Festival, i Heart Radio Fiesta Latina and the i Heart Radio Jingle Ball Tour;

• i Heart Radio is the

#1 streaming radio digital service in America;

• Our social media footprint is 7 times larger than the next largest audio service; and

• We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option.

Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.

Only one company in America has the #1 position in everything audio: i Heart Media!

If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At i Heart Media we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!

What We Need:

We’re seeking a National Digital Client Success Manager. At i Heart Media, our digitally savvy team is charged with delivering best in class client service and ensuring a strategic and successful execution across our full digital product suite including the latest podcast, audio, social, video, display media, & custom tactics. We are seeking an outstanding candidate to join our Digital Client Success team, responsible for post-sale project management and execution across a book of Podcast and Digital business. This Manager will have the opportunity to think strategically and help support the development of key growth areas for i Heart Media, partnering with internal teams inclusive of sales, pre-sale sale development, social, programming, creative production, events, research, ad/pod operations & inventory management. The position requires extensive cross-team partnership and coordination at all levels, excellent communication and analytic skills, and strong organizational skills.

The right candidate should have knowledge and experience of the digital media space. This person is a self-starter and entrepreneurial project manager, thrives in building relationships with both clients and internal teams, with the ability to communicate highly detailed and nuanced information in a clear and effective manner. Must be able to work independently as well as collaboratively across teams. Attention to detail and the ability to successfully juggle multiple projects and priorities is critical.

What You'll Do:

• Collaborate with Sales in launching brand and advertising campaigns, promotions or online/web/interactive initiatives to increase listening audience and ratings

• Adjust programs and campaigns to address changing markets and competitive conditions

• Support the evaluation and selection of third-party advertising, marketing, collateral and related service providers

• Participate in conducting research on program and campaign effectiveness; track findings and report results to management

• Collaborate with internal department to ensure marketing campaigns are coordinated with operational and sales initiatives

• Connect with influential media outlets and journalists to place i Heart Media news

• Assist with event planning, including working with vendors, event coordinators and design teams for on-site collateral

• Create content regularly to grow the company’s footprint (e.g., press releases, corporate announcements)

• Manage strategy and set up of all paid campaigns

• Research and test partnerships with new vendors to expand reach and lower costs

• Craft landing pages to distribute through relevant paid programs

What You'll Need:

• Experience in public relations, corporate communications, content marketing or relationship management

• 1-3 years’ experience in a similar role, e.g., pitching, crafting and placing content externally, event management and sponsorships

• Four-year college degree, preferably in Communications, Advertising or Marketing

• Demonstrated understanding of operational business practices through a degree and related work experience

• Advanced skills in Microsoft Office, Photoshop and social media platforms

• In-depth knowledge of various paid marketing channels and technologies, e.g., paid search (Google Ad Words), retargeting, social network advertising (Facebook, Twitter, LinkedIn, Pinterest and more) and content distribution and placement networks like Outbrain and Taboola

• Up-to-date knowledge of digital marketing trends and potential new channels and strategies

• Expertise in handling marketing budgets and forecasting/reporting results

• Proven track record in creating, editing and promoting written and verbal content

• Ability to manage projects from start to finish

• Excellent organizational skills; ability to prioritize and effectively manage time

• High degree of work standards and attention to detail

• Excellent problem-solving and decision-making skills

• Demonstrated effective writing and editing skills; excellent grasp of grammar

• Excellent communication with the ability to negotiate and convince and sell

• High degree of stress tolerance; ability to work and thrive in a fast-paced, rapidly changing work environment; maintain composure when faced with difficult situations and personalities

• Excellent interpersonal skills and collaboration with others

What You'll Bring: Location:

Bala Cynwyd, PA: 2 Bala Plaza, Suite PL-41 & PL-50, 19004

Position Type:

Regular

Time Type:

Full time

Pay Type:

Salaried

Benefits:

i Heart Media’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:

• Employer sponsored medical, dental and vision with a variety of coverage options

• Company provided and supplemental life insurance

• Paid vacation and sick time

• Paid company holidays

• A Spirit day to encourage and allow our employees to more easily volunteer in their community

• A 401K plan

• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving

• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

We are accepting applications for this role on an ongoing basis.

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Non-Compete will be required for certain positions and as allowed by law.

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