Process Analyst (Korean Speaking) – Order to Cash (O2C)

Key Responsibilities:

Accounts Receivable & Cash Application:

Process, post, and reconcile customer payments and cash receipts.

Prepare journal entries and perform account reconciliations.

Investigate and resolve unapplied, misapplied, or unidentified cash receipts.

Analyze receivable accounts and support audit preparation activities.

Perform Sales vs. Payment Reconciliation to ensure accurate matching of customer payments against invoices and timely resolution of discrepancies.

Banking & Payment Operations:

Maintain accurate transaction records in SAP ERP.

Monitor customer account status and cash application performance against key metrics.

Ensure accurate allocation and settlement of customer payments.

Customer Master Data & Credit Management:

Create and maintain customer master records in ERP systems.

Perform credit analysis and assign appropriate credit limits.

Monitor dunning processes and customer credit exposure.

Manage account blocking and unblocking activities in accordance with company policies.

Process Excellence

Drive cash application automation and increase touchless cash settlement.

Build and leverage reports for account analysis and performance monitoring.

Simplify processes, improve operational efficiency, and reduce process complexity.

Support change management and continuous improvement initiatives.

Ensure adherence to SLAs, compliance requirements, and internal controls.