ServiceNow Developer

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As an Application Developer for Service Now Implementation, this role involves designing, developing, and deploying applications across the Service Now platform. The role focuses on delivering new capabilities during implementations and supporting production enhancements, balancing rapid delivery with long-term platform stability and alignment to enterprise IT strategies.

Your primary responsibilities will include:

• Application Development: Designs and develops applications across the Service Now platform using deep platform and configuration expertise.
• Capability Delivery: Delivers new capabilities during implementations and supports production enhancements, including architectural changes and upgrades.
• Platform Support: Balances rapid delivery with long-term platform stability, performance, and alignment to enterprise IT strategies.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Proven experience in Service Now development, including customization, configuration, and enhancement of Service Now applications.
• Hands-on experience with the IT Service Management (ITSM) module, including Incident, Problem, Change, Request, and Service Catalog Management.
• Experience in developing workflows, business rules, client scripts, integrations, and automation within the Service Now platform.
• Familiarity with Service Portfolio Management (SPM) is highly preferred.
• Strong troubleshooting, problem-solving, and collaboration skills.