Collections Professionals - Naga City, Bicol

As a Collections Analyst, you'll be able to do the following tasks/function:

Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment

Independently collect past due invoices by contacting customers via phone, email, or portal

Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.

Process daily and/or month-end Account reconciliations - spread sheets such as daily cash log.

Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company.

Preparation of weekly aging report and prioritize accounts based on overdue status.