Package Specialist-Salesforce Functional Operations

As a Package Specialist for Salesforce Functional Operations, you will provide in-depth analysis and support for application functionality and usage, ensuring seamless operations and stakeholder satisfaction. You will leverage your expertise to drive continuous improvement and optimization of application health, collaborating with stakeholders and users to deliver high-quality solutions.

Your primary responsibilities will include:

• Analyze and Resolve Complex Issues: Perform deep analysis of issues not resolvable by L1.5 team, providing functional details and support to shift left of incidents and requests.

• Problem Management and Enhancement: Perform Problem Management tasks, minor enhancement activities, and break fixes to ensure application functionality is fault-free.

• Stakeholder Management and Communication: Represent the support team to stakeholders with metrics and SLA compliance, possessing excellent communication skills to effectively manage stakeholders and users.

• Application Health Improvement: Identify productivity enhancement opportunities, assist in automation of use cases, and focus on continuous Application Health improvements.

• Collaborative Issue Resolution: Work with Salesforce and other third-party product owners to resolve application issues, performing impact analysis and gap analysis as needed.

This role can be performed from anywhere in the United States of America.