Infrastructure Specialist-Cloud Application Operations

As an Infrastructure Specialist: Cloud Application Operations, you will provide 24/7 technical support for cloud-based solutions, addressing issues related to application, DevOps, middleware, security, and infrastructure. You will handle Level 1.5 remediation across the fleet using a standard workflow and incident handling process.

Your primary responsibilities will include:

• Provide Technical Support: Address issues related to application, DevOps, middleware, security, and infrastructure, utilizing various tools and technologies, including APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, middleware components, network, security, and infrastructure.

• Manage Incident Resolution: Receive and record incident information, select appropriate actions to resolve issues, and communicate the solution or action plan to the client, ensuring timely and effective resolution.

• Ensure Cloud Elasticity: Manage Application ID and provide cloud elasticity by auto-scaling resources based on business requirements, ensuring efficient resource utilization.

• Monitor Client Environment: Utilize monitoring tools like IBM APM, Dynatrace, App Dynamics, New Relic, Runscope, Netcool Omni Bus to monitor the client's environment, identifying potential issues and taking proactive measures.

• Deliver Service Management Reports: Provide daily, weekly, and monthly integrated service management reports across the solution, ensuring transparency and visibility into service performance.