Collections Analyst

As Collections Analyst, you are responsible for handling OTC transactional tasks in the area of credit management, document validation, order processing, cash collection, and dispute management according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client. You must establish and/ or maintain good relationship with client personnel, ensure that daily activities are fulfilled according to the timetable, procedures, and business goals as agreed with Team Leader and deliver services as necessary to meet the SLAs and OLAs requirements from the area of your responsibility.

• Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment

• Independently collect past due invoices by contacting customers via phone, email, or portal

• Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.

• Organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment.

• Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company.

• Preparation of weekly aging report and prioritize accounts based on overdue status.

• Account review for credit limit request and delivery order releases.