Applied AI Specialist-Application Operations

As an Applied AI Specialist, you will drive the design, implementation, and management of AI-driven solutions that operationalize AI-first Application Management Services. This role involves collaboration with various stakeholders to deliver scalable, user-centric AI capabilities that automate workflows and improve service delivery, leveraging expertise in AI solution delivery and operational governance.

Your primary responsibilities will include:

• Solution Design: Translate business and operational requirements into scalable, user-centric AI capabilities that automate workflows, augment decision-making, and improve service delivery.

• AI Implementation: Implement and manage AI-driven solutions that integrate with observability, telemetry, event management, and operational monitoring platforms to enable intelligent automation and incident response.

• Performance Optimization: Monitor and optimize agent performance through model evaluation, prompt refinement, agent configuration, and logic enhancements to improve accuracy, reliability, and business outcomes.

• Operational Governance: Maintain operational governance of AI solutions by managing production stability, performance thresholds, compliance requirements, risk controls, and responsible AI practices.

• Stakeholder Collaboration: Collaborate with application operations, platform operations, engineering, architecture, and business stakeholders to design, deploy, and continuously improve agent-based solutions.

This position can be performed from anywhere in the United States.