Package Consultant-ServiceNow

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Package Consultant: Service Now, this role delivers advisory and implementation services across all Service Now capabilities, partnering with clients to translate business and operational needs into effective solutions. This involves leading implementations and collaborating with clients to maximize the value of their Service Now investment through best-practice process improvement and platform configuration.

Your primary responsibilities will include:

• Solution Design: Designing, configuring, and optimizing workflows, dashboards, reports, and integrations using out-of-the-box capabilities to meet client needs.

• Implementation Leadership: Leading implementations from configuration through testing and deployment, ensuring successful project delivery.

• Post-Go-Live Support: Supporting post-go-live enhancements and upgrades of medium to high complexity to ensure ongoing client satisfaction.

• Process Improvement: Helping organizations maximize the value of their Service Now investment through best-practice process improvement and platform configuration.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• Service Now Configuration: Experience with designing, configuring, and optimizing workflows, dashboards, reports, and integrations using out-of-the-box capabilities to meet client needs.

• Implementation Management: Experience leading implementations from configuration through testing and deployment, ensuring successful project delivery and handling medium to high complexity projects.

• Process Optimization: Experience with best-practice process improvement and platform configuration to help organizations maximize the value of their Service Now investment.

• Technical Integration: Experience with integrating Service Now with other systems and tools to support business and operational needs.

• Solution Delivery: Experience delivering advisory and implementation services across all Service Now capabilities, partnering with clients to translate business and operational needs into effective solutions.

Preferred technical and professional experience

• Technical Integration: Experience with integrating Service Now with other systems and tools to support business and operational needs.

• Solution Optimization: Experience optimizing workflows, dashboards, and reports using out-of-the-box capabilities to meet client needs.

• Process Enhancement: Experience with best-practice process improvement to help organizations maximize the value of their Service Now investment.