Delivery Manager (RPO)

The Recruitment Team Lead is responsible for managing recruitment delivery for assigned RPO clients, providing strategic and operational leadership, and maintaining strong stakeholder relationships. This role leads the recruitment team, drives performance against service objectives, and partners with cross-functional teams to ensure exceptional client service and customer satisfaction.

Key Responsibilities:

• Leads the planning, coordination, and execution of implementation projects by establishing structured work plans, defining scope and delivery approach, managing resources and risks, tracking milestones, and ensuring operational readiness through effective governance and communication processes.

• Ensures compliance with client SLAs and KPIs through effective monitoring, reporting, and delivery of monthly and quarterly business metrics.

• Consulting with clients in identifying system/process enhancements necessary to better align the solution with their business goals, including prioritizing those enhancements needed to meet project deadlines and budgets

• Reviewing risk and quality plans to ensure necessary mitigation and continuous improvement plans are identified and implemented

• Building deep relationships with our customers and continuing to integrate our services when their needs change and value can be added

• Accountable for the management of designated Program Staff and Program Leadership

• Accountable for building and maintaining a high performing, experienced team focused on customer’s deliverables (low turnover)

• Responsible for mentoring, coaching and developing team, recognizing strengths and weaknesses, and developing our future leaders

• Ensuring the customer’s solution and recruitment process as designed is executed consistently across multiple sites

• Accountable for delivering and communicating performance reports and business reviews, including weekly status updates, Monthly Delivery reports, QBRs, and lessons-learned analyses.

• Conduct daily, weekly huddles with team, cascading IBM and customer information as appropriate

• Develop and maintain relationships with any or all the above: Human Resources Partners, Senior Human Resources personnel and Senior Delivery Managers, Recruitment Services Technology liaisons, Recruitment Resource Center Management.