Package Specialist-Salesforce Functional Operations

As a Package Specialist for Salesforce Functional Operations, you will provide in-depth application support, ensuring seamless functionality and resolving complex issues. You will collaborate with stakeholders, analyze problems, and implement solutions to enhance application performance and user experience.

Your primary responsibilities will include:

• Analyze and Resolve Issues: Perform deep analysis of issues not resolvable by L1.5 team, providing functional details and shifting left of incidents and requests to support L1.5 team.

• Problem Management: Perform Problem Management tasks, identifying root causes of application errors and implementing break fixes to ensure fault-free application functionality.

• Enhance Application Functionality: Perform minor enhancement activities, such as report changes and modifying data in objects, based on client requests and self-assessment of impacts.

• Stakeholder Management: Represent the support team to stakeholders, providing metrics and ensuring SLA compliance, and managing stakeholders and users to map processes and use cases.

• Application Improvement: Identify productivity enhancement opportunities and assist in automation of use cases, focusing on Application Health improvements, such as Tech Debt reduction and Code Quality improvement.