Package Specialist-SAP HANA SCM MM

Provide day-to-day application management and production support for SAP S/4HANA Materials Management (MM), Extended Warehouse Management (EWM), Procurement, Sourcing, Service Procurement, Order Management, and Inventory Management processes.

Monitor, troubleshoot, and resolve incidents, defects, and service requests within agreed service levels.

Perform issue analysis, root cause identification, and recommend permanent solutions for recurring operational issues.

Support procurement, inventory, purchasing, sourcing, and supplier management processes across multiple business units and locations.

Support batch jobs, interfaces, data validations, output processing, and system health checks related to MM and procurement functions.

Coordinate with cross-functional teams for issue resolution across integrated SAP modules and external applications such as Coupa.

Support configuration analysis, testing, and deployment of minor enhancements, system fixes, and process improvements.

Analyze business requirements and translate them into supportable functional solutions.

Maintain application stability and ensure system changes do not negatively impact ongoing operations.

Assist in transport management, release validation, cutover, and post-deployment support activities.

Support end-to-end procurement processes including:

Purchase Requisitions

Request for Quotation (RFQ)

Supplier Quotation Management

Source Determination

Purchase Order Processing

Contract and Scheduling Agreement Management

Procurement Approvals and Release Strategies

Goods Receipt Processing

Invoice Verification

Supplier Collaboration and Procurement Reporting

Support strategic and operational sourcing processes, supplier selection, vendor evaluations, and procurement compliance activities.

Support direct and indirect procurement processes across goods, materials, consumables, and services.

Support service procurement processes including service entry sheets, contractor management, framework agreements, and invoice verification.

Support inventory management processes including:

Material Master Data

Stock Movements

Goods Receipts and Goods Issues

Stock Transfers

Reservations

Physical Inventory

Cycle Counting

Consignment Inventory

Inventory Adjustments and Reconciliation

Support procurement and inventory-related master data including materials, vendors, purchasing information records, source lists, and service master records.

Work closely with supply chain, procurement, warehouse, finance, and operations teams to resolve process issues and improve operational efficiency.

Participate in ticket triage, incident prioritization, backlog management, and service review meetings.

Document incidents, root causes, workarounds, resolutions, and support procedures.

Contribute to knowledge management and continuous improvement initiatives.

Ensure compliance with change management, incident management, problem management, and audit requirements.

Support operational reporting, procurement analytics, inventory reconciliation, and compliance reporting.

Partner with business stakeholders, SAP functional teams, BASIS, development, integration, and testing teams.

Escalate critical incidents with clear business impact assessments and recovery plans.

Support user communications during incidents, outages, planned maintenance activities, and releases.

Provide guidance and mentoring to junior support team members when required.