Process Innovation Consultant

Your Role and Responsibilities:

As a Process Innovation Consultant, you will be responsible for designing and executing transformation programs that deliver quantifiable business value and results for our global clients.

Key responsibilities include:

· Develop and execute a strategic roadmap for customer transformation, ensuring process scalability, compliance, and operational excellence towards achievement of CTO/DWE Targets.

· Analyze and re-engineer existing workflows to identify automation opportunities that deliver 20-30% improvement in cycle times and 15-20% cost efficiency gains.

· Lead digital transformation initiatives leveraging AI/agentic automation to achieve 30-40% reduction in manual effort and enhanced invoice accuracy.

· Collaborate with global customer, procurement, and operations teams to standardize processes.

· Drive stakeholder engagement and vendor negotiations to deliver measurable cost savings and strengthen IBM’s client value proposition.

· Establish and monitor SLAs and KPIs such as in areas such as CSAT, NPS, —targeting 99% accuracy, and >90% satisfaction.

· Champion Lean and Six Sigma methodologies to drive continuous improvement and embed a culture of operational excellence.

· Implement structured change management frameworks that ensure smooth transition and adoption of new tools and processes.

· Present transformation insights, dashboards, and ROI analyses to GEO and Global senior leadership and client executives.