SAP Concur Consultant

Key Responsibilities:

Analyze and resolve day-to-day incidents related to SAP Concur, S/4HANA master data, expense posting configuration, and related business processes, providing root cause analysis (RCA) and short-term and long-term solutions within defined SLAs.
Perform ticket triage and accurately identify whether issues are related to user errors, master data, configuration, training gaps, system defects, integration failures, or cross-team dependencies.
Monitor and troubleshoot interface failures across SAP Concur, American Express Global Business Travel (AMEX GBT), and S/4HANA, analyze interface records/logs, and implement sustainable corrective actions.
Work closely with technical teams to investigate and resolve ABAP, SAP Integration Suite/CPI, and middleware-related errors.
Configure, support, and troubleshoot end-to-end SAP Concur and S/4HANA business processes, with a strong understanding of integration touchpoints and downstream impacts.
Provide functional expertise for Concur Expense and Travel, including expense processing, master data, expense posting, interfaces, and integration with backend ERP systems.
Collaborate with business teams to explain root causes, provide guidance on error resolution, and recommend preventive measures to reduce recurring incidents and user errors.
Coordinate with IT, Operations, Supply Chain, Finance, HR, and other cross-functional teams to resolve technical defects and ensure smooth implementation of system changes.
Support SAP releases, HRSP updates, instance refreshes, and other system maintenance activities, including impact assessment and regression testing.
Design and execute Unit Testing (UT), System Integration Testing (SIT), and User Acceptance Testing (UAT), including comprehensive positive and negative test scenarios.
Support reporting teams with functional expertise and test scenarios required for reporting validation and integration testing.
Prepare detailed functional specifications for technical teams developing custom integrations or enhancements, including business rules, interface requirements, error handling, dependencies, and comprehensive test cases.
Provide recommendations to technical teams on development approaches that improve maintainability, monitoring, troubleshooting, and production supportability.
Diagnose and resolve system defects, integration errors, configuration issues, and module-specific problems to ensure uninterrupted business operations.
Proactively identify recurring defects and opportunities for process or system improvements, and drive long-term solutions to minimize production incidents.
Maintain clear documentation of incident analysis, solutions, configurations, functional specifications, test results, and support procedures.