QA Analyst

What you need to know:

• Conducts quality review and assists in the monitoring and enforcement of proper procedures and protocols at all times.

• Prepares and presents performance analysis, QA reports, and/or other information on quality performance.

• Analyzes defects or improvement opportunities within the process and individual performance, and develop recommendations for corrective action.

• Documents workflows, changes, and procedures. Ensures full documentation of all data supporting the quality monitoring activities.

• Maintain close coordination with all operations leaders (Process Expert/TL/Manager), Process Trainer/s, and Process Owners to ensure the accurate and timely sharing of QA results and analysis.

• Assists in managing customer relationships both internal and external.

• Assists or leads training efforts to maintain consistent and accurate standard procedures.

• Any other tasks that may be assigned by the supervisor/manager.