As a Customer Support Specialist, you will work directly with Hub Spot customers across phone, chat, and web channels to resolve product-related queries as a trusted advisor. You'll deliver a human and proactive support experience, applying creative problem-solving to help customers optimise their use of Hub Spot tools and grow their businesses. Collaboration within a dynamic team environment will foster a positive, inclusive culture where continuous learning and feedback are encouraged.

We’re a hybrid team, with this role being open in our Dublin office with remote and flex options inside of Ireland.

This role is a full-time position.

We are looking for people who:

• Are fluent in English and German

• Have a minimum of 1 year of experience in a customer support or technical support role, preferably within a software or technology company

• Have a strong foundation in technical troubleshooting and enjoy delving into complex technical queries

• Are adept at understanding and using product documentation to resolve customer issues effectively

• Are self-motivated, always curious, and consistently eager to learn, with a growth mindset

• Enjoy developing technical skills and acquiring comprehensive knowledge of our product and related technical concepts

• Demonstrate a strong customer-first mentality and enjoy helping others by adding long-term value

• Thrive in a dynamic and collaborative environment and are comfortable with ambiguity

• Embody our HEART values and contribute positively to our company culture

In this role, you will:

• Utilise phone, live chat, and web tickets to partner with customers, effectively resolving issues and adapting to fluctuating inquiry volumes

• Apply business acumen to customer situations to proactively identify challenges and opportunities

• Remove technical barriers for customers and guide them through various tools within Hub Spot

• Independently utilise support resources and tools to comprehend new and technical information

• Implement troubleshooting frameworks to test, replicate, and investigate technical queries, minimising escalations and resolution time

• Identify and diagnose software issues to enhance the product experience for customers

• Deliver thoughtful, empathetic, and comprehensive resolutions tailored to each customer, facilitating their business growth

• Collaborate within Hub Spot to deepen customer engagement with our platform and enhance overall customer experience

• Serve as a role model and trusted advisor, demonstrating a customer-first mindset and taking ownership of even the most complex and sensitive issues

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At Hub Spot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional Hub Spot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to Hub Spot's Career Diversity page here.

India Applicants: link to Hub Spot India's equal opportunity policy here.

About Hub Spot

Hub Spot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. Hub Spot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At Hub Spot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, Hub Spot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• Hub Spot Careers

• Life at Hub Spot on Instagram

Hub Spot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that Hub Spot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to Hub Spot's Recruiting Privacy Notice for details on data processing and your rights.