Public Area Manager - Hilton Saigon

As a Public Area Manager, together with your Head of department, you are responsible your department to deliver an excellent guest experience and follow Hilton standards. At Hilton, our promise is ***“to ensure every Guest feels cared for, valued and respected”,***which means we need you to live our Hilton Values and embrace our Hilton Blue Energy Culture which you will be shared and trained when you join us.

The Qualification:

• Have required Certificates for the position as per Vietnam’s law.

• 2-3 years of related experience

• 2+ years of management or supervisory experience

• Knowledge of departmental and hotel operations

• Knowledge of computers and training techniques

• Good communication skills, fluent in Vietnamese

• Ability to read, write, and speak English language to communicate effectively

• Ability to exercise judgment in evaluating situations and in making sound decisions

• Knowledge of various computer programs, such as Word and Excel

• Creative and innovative approach to problem solving

• Methodical and well organized

• Excellent leadership, interpersonal and communication skills

• Strong organizational, planning and analytic skills

• Excellent attention to details

• A passion for delivering exceptional levels of Guest service

• Positive attitude

• Excellent grooming standards

• Ability to work with ownership as well within a team

• Flexible, reliable, accountable and resilient

• A passion for being on a winning team

• Strong work ethic

• Ability to work under pressure

• Able to travel for business (if required)

• Experience in First Aid

• Have Firefighting qualification

The Responsibilities:

• Assist the Head of department with recruiting, managing, training and developing the Team Members

• Assist the Head of department with setting departmental objectives, work schedules, budgets, policies, and procedures

• Responsible for department/ outlet targets and budgets.

• Maintain a sound financial business mind-set, effective decision making; demonstrates honesty/integrity, leads by example and always looks for self-improvements.

• Monitor the appearance, standards, and performance of the Department Team Members with an emphasis on training and teamwork.

• Monitor staffing levels to meet cover business demands

• Allocate work duties to Supervisor/Team Members

• Maintain good communication and working relationships with all hotel departments

• Conduct monthly communication meetings, in the absence of the Head of department, and produce minutes.

• Have a good understanding of the Hotel’s emergency procedures, Hotel security, fire regulations and all health and safety legislation and ensure implementation of those related to your department

• Have knowledge of the department procedures and standards; ensure the implementation all department procedures and standards.

• Have knowledge of the hotel, its services, and facilities

• Handle equipment, tools, keys and supplies in proper way, kept in good working condition, regularly inspected, following instructions as directed, and ensure the team does the same.

• Report maintenance deficiencies and items in need of repair and follow up to make it done

• Report hazard issues and follow up to make it done

• Carry out lost and found procedures

• Ensure the standards of cleanliness and orderliness of all working areas

• Be environmentally aware

• Handle guest inquiries, requests and resolves guest complaints using MIR (Make It Right).

• Ensure an exceptional level of customer service delivery at all times by providing personal assistance to the guests with a professional, pleasant and positive manner at all times.

• Be proactive and observant in service to identify guest needs before being asked.

• Practice Hilton grooming standards including uniform dress code, cleanliness and personal hygiene

• Manage Guest requests in a timely and efficient manner