Personal Assistant (PA) to Director of Operations

Reports To: Director of Operations
Department: Executive Office
To provide high-level administrative and operational support to the Director of Operations, ensuring effective coordination of daily activities, smooth communication across operational departments, and efficient follow-up of strategic and operational initiatives.

Key Responsibilities

• Manage the Director of Operations’ daily calendar, meetings, and travel arrangements
• Coordinate communication between the Director of Operations and operational departments (Front Office, Housekeeping, F&B, Engineering, etc.)
• Prepare meeting agendas, take minutes, and follow up on action items
• Support the preparation and consolidation of operational reports (KPIs, budgets, productivity, guest satisfaction metrics, etc.)
• Handle internal and external correspondence professionally and confidentially
• Maintain strict confidentiality when dealing with sensitive and strategic information
• Act as a key point of contact on behalf of the Director of Operations
• Support cross-functional projects and ensure timely follow-up
• Assist in preparing management presentations and reports
• Identify opportunities to improve administrative and operational processes

Required Qualifications & Experience

• Bachelor’s degree in a related field

• Minimum 2 years of experience in an administrative or coordination role (hospitality experience is a plus)

• Excellent command of English and Turkish, both written and spoken

• Advanced proficiency in MS Office (especially Excel and PowerPoint)

• Strong organizational and time management skills

• High level of professionalism, discretion, and confidentiality

• Ability to manage multiple priorities in a fast-paced environment

• Strong interpersonal and communication skills

• Proactive, detail-oriented, and solution-focused mindset

Core Competencies

• Planning & Organization

• Analytical Thinking

• Problem Solving

• Stakeholder Management

• Multitasking

• Proactive Approach