Cluster Groups, Conference and Events Coordinator

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Cluster Groups, Conference and Events (GCE) Coordinator, you’re not just securing and coordinating group event bookings – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Here's what you'll do during a typical day:

• Drive group sales:

Respond to incoming inquiries and secure sales for meetings and group accommodations of 10–50 rooms (varies per hotel), including meeting space, food & beverage, and ancillary services

• Generate new leads:

Prospect, qualify, and convert new business opportunities through outbound efforts, proposal writing, and tailored sales strategies

• Promote the property:

Conduct engaging site inspections and hotel tours, highlighting key spaces and services that align with client needs

• Negotiate and close contracts:

Use discretion and authority to negotiate pricing, terms, and agreements with clients and vendors

• Manage client relationships:

Serve as the primary point of contact from contract to event execution, coordinating group details including room blocks, F&B, billing, performance clauses, and affiliate revenue opportunities

• Manage event documentation:

Input and update event details in booking systems, coordinate site visits, and arrange VIP services

• Prepare and distribute documents:

Create and share Banquet Event Orders (BEOs), group resumes, menus, diagrams, and post-event reports to ensure alignment across teams

• Stay organized and detail-focused:

Prioritize tasks, manage timelines, and maintain accurate records to support high-quality service and operational efficiency

• Collaborate across teams:

Partner with Operations, Catering, and Revenue teams to ensure a seamless transition from sales to service