HCL Technologies
Process Associate-Voice
職種カスタマーサクセス
経験新卒・ジュニア
勤務地Capital District, Philippines
勤務オンサイト
雇用正社員
掲載1週間前
ポジションについて
Job Summary
To work independently and provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA and quality standards.
Key Responsibilities
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Improving Skill Level Through Self Development / Nominating Training Programs Skill Reverification Tests
Meet The Defined Quality Scores And Process Improvement:
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The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team
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To Consistently Meet Or Exceed Csat Parameters As Defined For The Process.
Skill Requirements
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Other Requirements
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福利厚生
•Learning Budget
必須スキル
Voice support
Customer communication
Case handling
HCL Technologiesについて
Capital District
本社所在地