HCL Technologies
Administrator (Tools & Automation)
職種ITヘルプデスク
経験新卒・ジュニア
勤務地Madurai, India
勤務オンサイト
雇用正社員
掲載2週間前
ポジションについて
Job Summary
To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities
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To adhere to quality standards, regulatory requirements and company policies.
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To provide support for on call escalations and doing root cause analysis of given issue.
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Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
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To independently resolve tickets within agreed SLA of ticket volume and time.
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To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
Skill Requirements
null
Other Requirements
null
福利厚生
•Learning Budget
必須スキル
Troubleshooting
RCA
Knowledge base management
Ticket handling
Customer support
HCL Technologiesについて
Madurai
本社所在地