SeniorAdministrator - CitrixVirtualDesktopsEssentials

Job Summary

Provide advanced technical support for Citrix VDI infrastructure, handling escalations, troubleshooting complex issues, and ensuring high system availability.\\r\\n Key Responsibilities\\r\\n\\r\\n Handle L2 escalations from L1 and act as technical resolution owner\\r\\n Troubleshoot:\\r\\n\\r\\n Session connectivity failures\\r\\n Application launch issues\\r\\n Performance degradation in VDI environment Attachment...4 - 052026 | Word\\r\\n\\r\\n\\r\\

Key Responsibilities

Perform root cause analysis (RCA) and implement preventive fixes Attachment...4 - 052026 | Word\\r\\n Support:\\r\\n\\r\\n Citrix Virtual Apps / Xen App / VDI infrastructure\\r\\n User profile, policies, and access-related issues\\r\\n\\r\\n\\r\\n Work on incident, problem, and change management\\r\\n Coordinate with L3 / Infra teams for major incidents\\r\\n Ensure SLA adherence and ticket quality\

Skill Requirements

Participate in shift-based (16x5 / 24x7) operations Attachment...4 - 052026 | Word\\r\\n Maintain documentation, KB articles, and SOPs\\r\\n\\r\\n Additional L2 Expectations (from hiring patterns)\\r\\n\\r\\n Handle VPN, network, and remote access issues\\r\\n Perform advanced troubleshooting across EUC & VDI stack 🚨 Looking...g L2 resou | Viva Engage\\r\\n Support onboarding, provisioning, and endpoint readiness 🚨 Looking...g L2 resou | Viva Engage\\r\\n\\r\\n\\r\\n Required Skills\\r\\n\\r\\n Strong hands-on experience in:\\r\\n\\r\\n Citrix Virtual Apps & Desktops (Xen App / Xen Desktop)\\r\\nVDI troubleshooting (session, performance, connectivity)\\r\\n\\r\\n\\r\\

Other Requirements

Knowledge of:\\r\\n\\r\\n Active Directory & Group Policies\\r\\n Windows OS (desktop/server)\\r\\n Networking basics (DNS, VPN, latency issues)\\r\\n\\r\\n\\r\\nITIL knowledge (Incident / Problem / Change Mgmt)\\r\\n Experience with ITSM tools (Service Now, etc.)\\r\\n\\r\\n Typical Experience\\r\\n\\r\\n6–8 years\\r\\n Prior experience in VDI / EUC / Citrix environment