Sr Administrator (Support & Operations)

Job Summary

Administer and maintain EDR platforms (e.g., Crowd Strike, Sentinel One, Microsoft Defender for Endpoint, etc.)\\r\\n Monitor endpoint security alerts and work with the SOC team to investigate and remediate threats.\\r\\n Configure and tune detection rules, policies, and response playbooks in the EDR system.\\r\\n Ensure proper deployment and coverage across all endpoints, including desktops, laptops, and servers.\\r\\n Collaborate with IT and security teams to respond to endpoint-related incidents.\\r\\n Generate reports and metrics for compliance and threat analysis.\\r\\n Manage software upgrades and patching of the EDR system.\\r\\n Support forensic investigations and root cause analysis.\\r\\n Maintain up-to-date documentation, procedures, and security baselines.

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.

2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.

3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.

4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.

5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

Skill Requirements

Primary : Crowd Strike expert\r\n Secondary : Microsoft Defender for Endpoint, and CASB\r\n Good Communication Skill \r\n

Other Requirements

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