HCL Technologies
Administrator (Support & Operations)
職種DevOps
経験ミドル級
勤務地Nagpur, India
勤務オンサイト
雇用正社員
掲載2週間前
ポジションについて
Job Summary
To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities
-
To adhere to quality standards, regulatory requirements and company policies.
-
To provide support for on call escalations and doing root cause analysis of given issue.
-
Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
-
To independently resolve tickets within agreed SLA of ticket volume and time.
-
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
Skill Requirements
null
Other Requirements
null
福利厚生
•Learning Budget
必須スキル
Systems administration
Troubleshooting
Service operations
HCL Technologiesについて
Nagpur
本社所在地