Business Specialist - Business Process Modelling

Job Summary

Skill Matrix

Total Years of Exp Location – Pan India or any constraint Hyderabad Project type (Support / Dev / Maintenance)DEVShift involved – If yes please share timing.Salary Range Notice Period Any

**Skill Mandatory Proficiency Level (1-5)**Business Analyst Yes5Knowledge in IVR Dowminyes3Strong in Documentation and Presentation Skills Yes5Interpersonal and negotiation skills Yes4Excellent Communication Skills Yes5Firm understanding of SDLC(software development lifecycle)Yes4Job description

• Technical Implementation Coordinator (Ti Co)

Location: Hyderabad Requirements:Min 8+ years of experience in IVR Domain, Business Analysis, IVR systems configurations and stakeholder communications.Strong understanding of Call Center Platform / Omnichannel Customer support system. i:e: IVR’s. Dialog Flow, BOT & Messaging.Documenting technical process flows, workflows, and business processes Proven ability to document business requirements and translate into flow diagrams.Experience with auditing technical documents and identifying gaps.Proficiency with process flow tools like Visio, Lucid Chart, Client Drawings.Proficiency with office applications like Google Workspace, Microsoft Office (Docs, Sheets, Slides).Self Starter. Ability to work independently with minimal supervision.Possess keen attention to detail.Comfortable working in a fast paced, dynamic environment.Team player, comfortable working with business executives and strong personalities.Strong communicator and comfortable engaging with technical and business stakeholders.Responsibilities:Represent GEM / Business in daily stand up Monitor all client bugs and follow through on updates PgM for all site stand ups and onboarding Call flow documentation for new flows Update flow diagrams after BAU bug completes Write stories after solution defined by GEMCreate & Own Config trix & other CCB artifacts, responsible for accuracy and updates Interface with QA to provide guidance on test plans Provide guidance to Client during UAT; remove roadblocks Maintain IVR Configurations Collaborate with Flow Team, SWE’s and Operations team to meet Clients expectations on feature requests or Projects.Implement solutions as documented by client partners; clear steps will be provided by the client partner.Communicate to Client Partners on the status of bugs and projects assigned for a given week/sprint (weekly report).Identify and escalate risks and issues during implementation to client partners; track resolutions when instructed by client partners Become familiar with Speakeasy concepts and features as defined in go/speakeasy-help. Stay current on release notes and be able to answer basic questions about the product.Work closely with client partners to continually evaluate and improve the Speakeasy onboarding experience Provide Support to client partners on multiple implementations.

Key Responsibilities

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Skill Requirements

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Other Requirements

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