HCL Technologies
Technical Support Specialist
職種テクニカルサポート
経験ミドル級
勤務地Guadalajara, Mexico
勤務オンサイト
雇用正社員
掲載1ヶ月前
ポジションについて
Job Summary
This role is focused on resolving technical issues, offering guidance, and maintaining IT resources to provide essential assistance to end-users and ensure smooth operations.
Key Responsibilities
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To troubleshoot and resolve critical and complex tickets.
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To create the root cause analysis for critical issues/faults (hands on working).
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To implement any necessary preventive measures to reduce future defects.
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To provide technical assistance to the team members in resolving customer issues.
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To execute continuous improvement activities and to improve the teamâs performance.
Skill Requirements
null
Other Requirements
null
福利厚生
•Learning Budget
必須スキル
Technical support
Root cause analysis
Incident resolution
Preventive maintenance
HCL Technologiesについて
Guadalajara
本社所在地