Lead Administrator (Support &Operations)

Job Summary

• Level 2 Wintel and VMware Administrator Role Overview, Responsibilities, and Required Qualifications Position Summary The Level 2 Wintel and VMware Administrator is responsible for providing intermediate-level support, maintenance, and administration of Microsoft Windows-based servers and VMware virtualization platforms. This role ensures the smooth operation, reliability, and security of the organization's virtual and physical server infrastructure, while collaborating with Level 1 support and escalating complex issues to Level 3 specialists when necessary. Key Responsibilities • Server Administration: Manage, monitor, and maintain Windows Server environments (2012/2016/2019/2022), including Active Directory, DNS, DHCP, and Group Policy.
• VMware Platform Support: Administer VMware v Sphere environments, including ESXi hosts, v Center, resource pools, and virtual machines. Perform VM provisioning, cloning, migration, and troubleshooting.
• Incident and Problem Management: Respond to and resolve Level 2 support tickets related to Wintel and VMware issues. Conduct root cause analysis and implement corrective actions.
• Patch Management: Apply operating system and hypervisor patches, updates, and hotfixes in accordance with organizational policies and change management procedures.
• Backup and Recovery: Monitor and manage backup jobs, verify backup integrity, and perform restores as needed using enterprise backup solutions.
• Performance Monitoring: Track server and VM performance metrics, proactively identify bottlenecks, and recommend optimizations.
• Documentation: Maintain accurate records of server configurations, changes, incidents, and procedures.
• Security Compliance: Implement security best practices, monitor for vulnerabilities, and assist in audits and remediation efforts.
• Collaboration: Work with network, storage, and application teams to ensure integrated and reliable IT services. Required Qualifications • Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2-4 years of hands-on experience in Windows server administration and VMware virtualization.
• Strong understanding of Active Directory, DNS, DHCP, and Group Policy management.
• Proficiency in VMware v Sphere, ESXi, and v Center administration.
• Familiarity with backup and recovery solutions (e.g., Veeam, Commvault, Veritas).
• Basic scripting skills (PowerShell, Batch, or similar) are a plus.
• Good troubleshooting and analytical skills.
• Excellent communication and documentation abilities.
• Relevant certifications (e.g., Microsoft MCSA/MCSE, VMware VCP) preferred. Work Environment & Schedule This position typically operates in a hybrid or on-site IT infrastructure environment. Level 2 administrators may participate in a rotating on-call schedule and will be required to work occasional evenings or weekends to perform maintenance or respond to high-priority incidents. Career Path Successful Level 2 Wintel and VMware Administrators may advance to Level 3 engineering roles, architecture positions, or specialized areas such as cloud infrastructure, cybersecurity, or automation.

Key Responsibilities

• Server Administration: Manage, monitor, and maintain Windows Server environments (2012/2016/2019/2022), including Active Directory, DNS, DHCP, and Group Policy.
• VMware Platform Support: Administer VMware v Sphere environments, including ESXi hosts, v Center, resource pools, and virtual machines. Perform VM provisioning, cloning, migration, and troubleshooting.
• Incident and Problem Management: Respond to and resolve Level 2 support tickets related to Wintel and VMware issues. Conduct root cause analysis and implement corrective actions.
• Patch Management: Apply operating system and hypervisor patches, updates, and hotfixes in accordance with organizational policies and change management procedures.
• Backup and Recovery: Monitor and manage backup jobs, verify backup integrity, and perform restores as needed using enterprise backup solutions.
• Performance Monitoring: Track server and VM performance metrics, proactively identify bottlenecks, and recommend optimizations.
• Documentation: Maintain accurate records of server configurations, changes, incidents, and procedures.
• Security Compliance: Implement security best practices, monitor for vulnerabilities, and assist in audits and remediation efforts.
• Collaboration: Work with network, storage, and application teams to ensure integrated and reliable IT services.

Skill Requirements

• Required Qualifications • Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2-4 years of hands-on experience in Windows server administration and VMware virtualization.
• Strong understanding of Active Directory, DNS, DHCP, and Group Policy management.
• Proficiency in VMware v Sphere, ESXi, and v Center administration.
• Familiarity with backup and recovery solutions (e.g., Veeam, Commvault, Veritas).
• Basic scripting skills (PowerShell, Batch, or similar) are a plus.
• Good troubleshooting and analytical skills.
• Excellent communication and documentation abilities.
• Relevant certifications (e.g., Microsoft MCSA/MCSE, VMware VCP) preferred.

Other Requirements

Work Environment & Schedule This position typically operates in a hybrid or on-site IT infrastructure environment. Level 2 administrators may participate in a rotating on-call schedule and will be required to work occasional evenings or weekends to perform maintenance or respond to high-priority incidents. Career Path Successful Level 2 Wintel and VMware Administrators may advance to Level 3 engineering roles, architecture positions, or specialized areas such as cloud infrastructure, cybersecurity, or automation.