ポジションについて
Job Summary
The primary purpose of this role is to efficiently resolve customer queries via email or chat, manage data accuracy, monitor quality, and identify process improvements.
Key Responsibilities
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Respond To Customer Queries And Issues Through Email Or Chat, Ensuring Prompt And Effective Resolution.
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Accurately Enter, Update, And Manage Data In Various Systems And Databases.
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Troubleshooting Problems, Providing Solutions, And Escalating Issues To Higher Levels Of Support When Necessary
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Monitor And Ensure The Quality And High Accuracy Of Processed Data And Customer Interactions.
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Identify Inefficiencies And Suggest Improvements To Enhance Operational Workflows.
Skill Requirements
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Other Requirements
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必須スキル
Email support
Chat support
Data entry
Troubleshooting
Quality monitoring
HCL Technologiesについて
Chennai
本社所在地