Track Manager - Asset Management, ServiceNow

Job Summary

This role is responsible for leading asset management operations in large-scale, complex environments, leveraging Service Now and related ITSM platforms to drive process excellence, innovation, and continuous improvement. The individual ensures operational alignment with client SLAs, empowers teams through effective leadership, and delivers strategic solutions to optimize asset lifecycle management and reporting.

Key Responsibilities

1. Lead asset lifecycle management using Service Now and BMC Remedy, ensuring accurate asset tracking, compliance, and reporting across complex environments.

2. Optimize asset inventory processes through automation and advanced configuration in Service Now, driving efficiency and reducing manual errors.

3. Implement and refine operational workflows using CA Service Desk Manager and Avanti to support seamless asset onboarding, transfer, and retirement activities.

4. Mentor and guide team members in leveraging ITSM tools for asset management, fostering a culture of knowledge sharing and continuous improvement.

5. Analyze asset management data using Service Now reporting tools to identify trends, recommend process enhancements, and ensure alignment with client SLAs.

6. Collaborate with project stakeholders to gather requirements and translate them into actionable Service Now asset management solutions.

7. Champion the adoption of innovative asset management practices and emerging technologies to enhance operational effectiveness and business outcomes.

Skill Requirements

1. Excellent Ability To Configure, Customize, And Optimize Servicenow Asset Management Modules.

2. Strong Knowledge Of Ca Service Desk Manager And Avanti For Integrated Asset Lifecycle Operations.

3. Advanced Skills In Itsm Tool Administration, Workflow Automation, And Asset Data Analysis.

4. Excellent Leadership Capabilities In Mentoring Teams And Driving Process Innovation In Asset Management.

5. Solid Understanding Of Sla Management And Client Focused Service Delivery.

Other Requirements

1. Service Now Certified Implementation Specialist � IT Asset Management (optional but valuable)
2. ITIL 4 Foundation Certification (optional but valuable.

• 7+ years of relevant industry experience in Service Now implementation, development, and technical support.
• Strong hands-on experience in implementing and supporting Service Now SAM Pro.
• In-depth knowledge of SAM Pro modules, tables, software models, entitlements, normalization, reconciliation, and compliance processes.
• Experience in solution design and implementation as per Service Now best practices for SAM Pro and related modules.
• Strong experience in Service Now configuration, customization, workflow design, and enhancement.
• Hands-on experience with client-side scripting such as UI Policies, Client Scripts, and UI Actions.
• Hands-on experience with server-side scripting such as Business Rules, Script Includes, and scheduled jobs.
• Experience working with Flow Designer, Workflow Editor, Service Catalog, reports, dashboards, import sets, data sources, and transform maps.
• Good understanding of inventory and discovery solutions such as ADDM, Big Fix, SCCM, Service Now Discovery, and similar tools.
• Experience working in Agile project delivery methodology.