Drive the end-to-end development of our cloud-based contact center software, from architectural design to deployment and operations.

Define and deliver the technical roadmap for integrating our AI agents into various first-party and third-party chat and voice surface ecosystems.

Lead technical engagement and codevelopment efforts with external partners, ensuring seamless integration of their technologies with our platform.

Collaborate closely with Product Management, UX, and AI research teams to define requirements and deliver AI-powered customer support experience.

Apply your domain expertise in contact centers, customer support workflows, or generative AI to guide product direction and navigate technical trade-offs.

Bachelor's degree or equivalent practical experience.

8 years of experience in software development.

5 years of experience testing and launching software products.

5 years of experience with full-stack development across the backend, such as Java, Python, Golang, or C++ codebases, and front-end experience, including JavaScript, TypeScript, HTML, CSS, or equivalent.

3 years of experience with software design and architecture.