Order Management Specialist - Blue Buffalo

Love them like family, feed them like family.” ® Everything at Blue Buffalo starts with this simple idea. We think of our dogs and cats as family members, so we believe their food should be natural and healthy. In fact, this was the sole reason for starting the Blue Buffalo Company. When the beloved Bishop family dog, Blue, faced a variety of health issues, Bill and his two sons set out to create a pet food that was made with only the highest quality natural ingredients—the kind of things a family member deserves. Ten years later we have, in many ways, accomplished what we set out to do—help our dogs and cats live happy, healthy lives. And we’re only getting started! Feeding healthy ingredients isn’t just a trend for us. It’s our history. Since we started in 2003, we’ve always used high-quality natural ingredients with real meat first. Never any corn, wheat or soy. And no poultry by-product meals. It’s been that way since day one for every product we’ve ever created. And it always will be. Mission: Our vision is to feed all pets the natural BLUE way as the undisputed leader in wholesome, natural pet food. OVERVIEW Day-day delivery of dedicated customer service to customers, manufacturer, vendors, and warehouse distribution centers. Duties include but are not limited to, order entry /processing, transportation communication tracking and communication follow up, complaint management and general resolution of customer enquiries both verbal and written. Act as first point of contact for all external/internal customer queries KEY ACCOUNTABILITIES Receive and generate all sales orders Monitor all purchase order status and shipments with accuracy Coordinate and communicate all changes and cancelations with Blue Buffalo customers and vendors. Manage all inquiries and complaints Build and maintain relationships with Blue Buffalo Customers and Vendors. Verify billing with shipment and receipt sites within the Blue Buffalo Network. Monitor un-received invoices to ensure timely application of costs within the Blue systems MINIMUM QUALIFICATIONS 2 years of experience in order management or accounts payable Experience working with Grocery Brokers Proficiency using Microsoft office applications including but not limited to MS Outlook, Word and Excel and SAP Strong verbal and written communication and ability to communicate at all levels Proactive, self-motivator, team player, works well with others Strong problem solving capabilities Cross-functional understanding and relationship building Detail oriented with good analytical skills Must be able to work in an environment with free-roaming companion pets PREFERRED QUALIFICATIONS Bachelor's degree or equivalent Experience utilizing ERP, WMS, EDI and Excel systems Understanding of freight policies and procedures in regard to cost assessment and payables processin Pet enthusiast preferred COMPANY OVERVIEW We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.