Job Description Summary

In this role, you will be responsible for executing on multiple HR processes and supporting the HR team across all HR service categories including onboarding, offboarding, Oracle data maintenance, reporting, metrics and more. Develop an in-depth, wing-to-wing knowledge of company HR operations systems & processes. This role requires emphasis on data integrity and analysis to support key HR decisions while providing coverage and support as needed. Identify and resolve operational issues and support process improvements. Promote “Best in Class” service while developing effective relationships and working cross functionally with internal teams and suppliers.

Job Description Roles and Responsibilities

• Guiding employees through their lifecycle/onboarding / offboarding / etc. moments that matter by advising them in respective HR matters and completing administrative tasks in the internal HR systems. Understanding their questions and issues, advising them in a professional way and handling their queries in a timely manner
• Creating respective documents that support the regulations of the country-specific legal environment
• Ensuring excellent customer experience, employment related data changes and documentation to provide end-to-end customer care
• Answering / and delivering service through a ticketing system
• Being proactive in handling process gaps that you face and being involved to find a solution and participating in process improvements (we are keen advocates of the Lean methodology when changing our processes for the better). Actively participating / driving the team to bring ideas, and advocating for a culture where we challenge the status quo
• Being able to work independently
• Being aware of interdependencies and business impacts, able to represent your sub-process in projects and among cross-functional stakeholders
• Able to deal with complex process issues & lead discussions to solve problems as the team’s first escalation point

Required Qualifications

• This role requires basic experience in the Human Resources & HR Operations Service Delivery, knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience)

• Fully professional English language knowledge both verbal and written

• Ability to communicate effective through written and verbal communication and consistently deliver high quality customer service in a professional manner

• Embrace change and you are not threatened by new processes / new technologies

• Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity

• Proven ability to work professionally & proactively with a remote client base

• Previous experience in HR Contact/Service Centre or HR operations type of job is needed

• Ability to identify frequent customers / process issues and be able to suggest process, procedure, and training improvement opportunities

• Flexible mindset Desired Characteristics

• Strong oral and written communication skills

• Ability to document, plan, market, and execute programs

• Strong problem-solving skills to quickly identify and present the creative/collaborative solutions

• Previous experience working with Workday and any ticketing system

Additional Information Relocation Assistance Provided: No