LM907: On site Svc Rep at FedEx

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2020 Fed Ex LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
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2020 Fed Ex Mexico received the CEMEFI Certification for 13th consecutive years endorsing Fed Ex as a company socially responsible
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2019 Fed Ex Uruguay selected by GPTW among the 5 best companies to work for.

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RC775495 LM907: On site Svc Rep (Open)

LM907: On site Svc Rep

Full time

Camino a Nativitas Km 100 S/N Parque Industrial Vesta Colon 76295 Querétaro, QUE Mexico

Involves performing a variety of on-site customer service duties to support efficient preparation of packaging, loading, and transporting of customer’ shipments to U.S. domestic Fed Ex origination location from international location; responds to customer’s needs including product, service, and shipping information; and identifies problems and resolutions to ensure quality customer service.

General job description:

Under general supervision performs the following activities:

• Provides on-site customer support by answering customer inquiries regarding shipping, products, and services ensuring responsiveness to all needs, issues, and requirements.
• Prepares labeling for all packages that will be ground-shipped to U.S. domestic Fed Ex locations for Fed Ex distribution in the U.S.
• Coordinates loading of shipments at customer’s location to met customer’s shipping schedules and requirements.
• May be required to perform other duties as assigned

Minimum Requirements: Minimum Education:

• High School degree/Equivalent.
• Proficiency in English (600 TOEIC points).

Minimum Experience:

• Previous experience in customer service and familiarity with Fed Ex products and services preferred.
• Experience working in a fast-paced environment preferred.

Minimum Required Skills:

• Excellent human relations and organizational skills required.
• Basic PC skills required.
• Flexibility to work different shifts required.

Job Posting End Date: