Reports To: Security Operations Supervisor

Department: Security Operations

Location: Sunnyvale Campus

FLSA Status: Non-Exempt

Schedule: Flexible; includes evenings, weekends, and holidays as needed

Position Summary

The Lead Security Operations Officer is responsible for overseeing daily security functions, guiding security personnel, and ensuring the safety of employees, visitors, and company assets. This position plays a critical role in access control, patrol operations, incident response, loss prevention, and emergency preparedness. The Lead Officer also serves as a point of contact for security-related inquiries and supports the Security Operations Supervisor with operational and administrative tasks.

Key Responsibilities

Security Operations and Access Control

• Monitor and control facility access by verifying identification, credentials, and visitor logs.

• Conduct security screenings, bag checks, and enforce restricted area protocols.

• Operate and monitor CCTV and electronic access control systems to detect unauthorized activity.

• Troubleshoot and report issues with security systems, coordinate with vendors for resolution.

Emergency Response and Preparedness

• Respond to alarms, incidents, and emergencies in accordance with established protocols.

• Support evacuations, crowd control, and emergency medical response efforts.

• Assist in executing emergency preparedness drills.

• Maintain readiness and stay current on emergency procedures and threat awareness.

Loss Prevention and Investigations

• Conduct routine audits, cycle counts, and inventory inspections to detect discrepancies.

• Support internal investigations and incident documentation.

• Apply loss prevention strategies and ensure compliance with asset protection protocols.

Training and Leadership

• Train security officers on patrol procedures, access control, emergency response, and loss prevention.

• Provide guidance, mentorship, and performance feedback to officers.

• Ensure officers adhere to company policies and maintain professional conduct.

Reporting and Documentation

• Prepare accurate and timely reports on incidents, policy violations, and safety concerns.

• Maintain detailed logs and documentation for audits and investigations.

• Communicate effectively with internal leadership, law enforcement, and emergency responders.

Stakeholder Engagement and Customer Service

• Serve as a point of contact for employees, contractors, and visitors regarding security matters.

• Provide professional assistance and enforce protocols with a customer service–oriented approach.

• Maintain a visible and approachable presence while ensuring compliance.

Qualifications

Education and Experience

• High School Diploma or GED required; Associate’s degree or higher in Criminal Justice, Security, or related field preferred.

• Minimum of 2–3 years of experience in security, loss prevention, law enforcement, military, or related field.

Skills and Competencies

• Strong observational skills and attention to detail.

• Clear verbal and written communication.

• Professional judgment under pressure and effective conflict resolution.

• Proficient in basic computer applications and security software.

• Bilingual is a plus.

Certifications and Training

• Active Texas DPS Level II non-commissioned security officer license required.

• Loss Prevention Qualified (LPQ) certification required.

• Basic Life Support (BLS) CPR and Stop the Bleed certifications required.

• Tactical Emergency Casualty Care (TECC) or Emergency Medical Responder (EMR) training preferred.

Working Conditions and Physical Requirements

• Ability to work in a fast-paced, dynamic environment with flexible scheduling.

• Extended periods of standing, walking, and exposure to varying weather conditions.

• Sufficient mobility to navigate unpaved or poorly lit areas.

• Must be able to lift and carry up to 30 lbs. and respond physically to incidents, with or without reasonable accommodation.

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