Microsoft Alliance, Operations Specialist - Partner Programs - EY GDS

DisciplineGDS Enablement Services - Markets Role Type Microsoft Alliance Operations Specialist – Partner Programs Role Rank Assistant Director | 63Current Rank CS 63 The opportunity

• The Microsoft Alliance Operations Specialist will function out of EY’s Alliances & Ecosystem Center of Excellence and will be responsible for providing ongoing operations & enablement support for the EY-Microsoft Alliance. This role will co-develop and execute the support model for EY’s participation in Microsoft Partner Programs.

Your key responsibilities

• Manage EY’s Partner Program orchestration in relation to EY’s strategic Alliance with Microsoft

Coordinate Microsoft revenue recognition processes – PAL and CPOR (plus others as needed) to translate influence Azure consumption and other licensing into recognized partner metrics

• Own Microsoft Partner Program knowledge and act as Subject Matter Resource, reviewing key program changes, updating leadership, and supporting communication of updates

• Manage the administration of Microsoft Partner Center globally, including but not limited to access management, reporting, and issue resolution/escalation

• Serve as a trusted advisor to senior management, providing insights and recommendations on Partner Center benefits and other Microsoft partner programs

• Manage Microsoft Advanced Specializations, collaborating with EY Global Microsoft Practice and others

• Provide analysis of trends, top deals, etc. to identify business insights for leadership and stakeholders

• Collaborate across on and off-shore Microsoft Alliance colleagues on strategic projects and initiatives as and when needed

• Manage onshore stakeholder expectations, plans and communication

Skills and attributes for success

• Exposure to partner portals and programs where administration, basic understanding of programs such as Partner Center referrals, CPOR and Partner Admin Link

• Familiarity with Microsoft technologies, cloud services, and the Partner Center platform is required

• Sales and pipeline exposure – understanding of concepts, opportunity life cycles and reporting

• Should have a technology aptitude, technology exposure through experience or academics

• Good at problem solving, should be capable of evaluation, root cause analysis and mitigation, good interpersonal skills, analytical thinking and research capabilities, comfortable interacting across multiple groups & collaborating with various other teams towards the appropriate solution or resolution

• Excellent communications and organizational skills

• Exceptional customer service skills, including responsiveness and commitment to quality

• Strong and initiative-taking work ethic

• Curious and detail-oriented

• Ability to perform in a challenging environment

To qualify for the role, you must have.

• A proficient understanding of how Microsoft’s partner programs are executed and have individually contributed towards assessing, managing, and owning such partner programs at an organizational level

• Experience working for a global system integrator (GSI) and/or Big Four firm with exposure to complex partner programs, incentives, and investment programs from top tier software companies – ideally Microsoft

• Proven ability to contribute to teams to operationalize complex partner program requirements, processes, reporting, compliance, and portal management

• Ability to work and influence multiple stakeholders in matrixed structures of large global partners

• Strong English speaking at negotiation level, strong influencing, and communication skills

• Enthusiastic, curious, high-energy individual, team motivator

• Working knowledge of Microsoft products and technologies

• Exposure to continuous process improvement and automation initiatives (and technologies); experience with process mapping, process documentation, internal audit preparation, facing audits, etc

Ideally, you will also have

• Direct experience of working for Microsoft or in the Microsoft partner ecosystem

• Ability to collaborate productively with senior onshore stakeholders.

• Experience with virtual work, preferably across multiple geographies with a global mindset that includes cultural sensitivity

Technologies and Tools

• Excellent with MS Excel and PowerPoint, Power Bi skills would be an added advantage.

• Good project management skills – budgeting, execution and tracking, reviews, strong time management abilities including prioritizing, organizing, and tracking details and meeting a series of aggressive deadlines of multiple projects or assignments with varying completion dates

What we look for

• Bachelor’s Degree preferably in Commerce

• Postgraduate preferably MBA (Business, Finance)

• 15+ years of total experience working in technology and professional services environments

• 10+ years directly supporting relevant technologies, alliances, and partner programs

• Proven experience collaborating with diverse stakeholders (both internal and external) in a virtual environment, across geographies

Location: Argentina What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We will introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.

• Success, as defined by you: We will provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You will be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world