Job Summary

Emerson has an exciting role for you! We are looking for a Key Account Manager who is in charge of identified critical accounts and drive profitable growth by promoting internal and external collaborations. The objective is to position Emerson Process and all Platforms as the SOFC-Supplier of First Choice at the Site. This roll will Lead the Business-to-Business alignment of the Customer Management Team and the Emerson Management Teams to drive the Key Strategic Initiatives or Programs of the Site Management Team and position Emerson as the enabler of more efficient and effective business results through the collaboration with Emerson.

In This Role, Your Responsibilities Will Be:

• Customer Engagement

Key Account Manager leads the development of wide and deep relationships top to bottom at the Site and broadly across all strategic functions at the Site with high focus on Operations, Reliability and Maintenance as well as authorizers and influencers such that these people feel privileged to meet with you and other Emerson employees. He/she is to build strong advocates in the customer organization who can be called upon to obtain an understanding of strategic imperative and challenges impacting the site.

• Client Partner and Primary Demand Creation

Key Account Manager to be the Client Partner to identify customer pains from customer daily operations, reliabilities, energy management, HSSE, equipment maintenance and so on, creating primary demand and work closely with the Delivery and Consulting Partners in Triad formation to solve customer’s business challenges with our Wireless and/or Perceptive Technologies; driving pervasive sensing solutions and PT technologies growth at sites. Present Emerson Process as problem solver and customer partner.

• Strategic Site Plan

Key Account Manager is responsible and owns the creation, and on-going evergreen status of Critical Site Plan with clear set goals and targets. Drive account business growth.

• Propel Internal Collaboration

Based on site engagement and deep understanding to the site, KA will uncover any potential opportunities for under-penetrated BUs; work collaboratively with BUs to dive white space opportunities or competitive displacement opportunities; improve BU collaborative synergy at site.

Who You Are:

You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.

For This Role, You Will Need:

• Degree or Diploma in an Engineering Discipline, Chemical Engineering or Automation Engineering is preferred.

• Minimum 5 years’ experience preferably in the process industries with sound knowledge of related industry.

• Experiences in sales/account management at least 5 years.

• Good understanding of domestic business culture.

• Strong communication, interpersonal and planning / priority management skills. Strong business acumen.

• Excellent command of English, with strong verbal and written communication skills.

• Mature personality and innovative.

• Occupational Health and safety acumen.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.