Workflow Resource Analyst, Service

This job posting is anticipated to remain open for 30 days, from 05-Oct-2026. The posting may close early due to the volume of applicants.

Position Summary
The Workflow Analyst plays a critical role in ensuring Tailored Branch Support (TBS) teams have the right resources in place to deliver an exceptional client and branch experience. This position is responsible for strategic and tactical workforce planning, forecasting, scheduling analysis, staffing model development, and operational support. The ideal candidate is highly analytical, detail-oriented, and able to translate data into actionable recommendations that improve efficiency, service levels, and business outcomes.
Key Responsibilities Workforce Planning & Forecasting

• Develop and maintain volume forecasts to support departmental staffing and operational planning.
• Analyze historical trends, seasonal patterns, and planned business initiatives to predict future workload demands.
• Create and maintain staffing models that align workforce capacity with business needs.
• Partner with leaders to provide staffing recommendations and influence hiring decisions.
• Monitor real-time and future resource requirements to ensure departments meet or exceed performance standards.

Scheduling & Operational Support

• Generate, maintain, and analyze scheduling and workforce management reports.
• Process scheduling requests, tickets, emails, and voicemails in a timely manner.
• Monitor staffing utilization and proactively communicate resource gaps or risks.
• Support efforts to maintain optimal staffing coverage and service level performance.
• Identify trends and recommend scheduling adjustments based on changing business needs.

Process Improvement & Project Support

• Research and recommend best practices that improve workforce management and scheduling efficiency.
• Support and participate in initiatives, projects, and process changes across Tailored Branch Support.
• Assist in the implementation of new tools, systems, and workflows.
• Collaborate with business partners and stakeholders to improve operational effectiveness.
• Participate in regular stakeholder meetings and provide workforce insights and recommendations.

Professional Development

• Maintain an active development plan focused on growth and continuous improvement.
• Lead regular development discussions with leadership.
• Complete ongoing learning and development activities to strengthen workforce management, analytics, and business acumen.
• Contribute to the evolution of team capabilities through knowledge sharing and continuous learning

Hours for this role will start at 6:30am or 7:00am

Qualifications Required

• Strong analytical and problem-solving skills.
• Experience working with large data sets and translating insights into recommendations.
• Advanced proficiency in Microsoft Excel.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.

Preferred

• Experience in workforce management, forecasting, scheduling, workforce planning, or capacity management.
• Experience with workforce management tools and reporting platforms.
• Knowledge of operational metrics, service levels, and staffing methodologies.
• Experience supporting business process improvement initiatives.
• Familiarity with Power BI, Tableau, SQL, or similar analytical tools.

Success Measures
A successful Workflow Analyst will:

• Develop accurate forecasting models that account for planned and unplanned volume fluctuations.
• Maintain and enhance departmental staffing models.
• Deliver timely and actionable scheduling and workforce reporting.
• Identify opportunities to improve scheduling efficiency and resource utilization.
• Support the successful implementation of operational projects and process improvements.
• Build strong partnerships with leaders and key stakeholders.
• Demonstrate continuous professional growth and expanded contributions to RBS.

Key Competencies

• Analytical Thinking
• Workforce Planning & Forecasting
• Data Analysis & Reporting
• Process Improvement
• Strategic Planning
• Communication & Influence
• Collaboration
• Time Management
• Attention to Detail
• Problem Solving

This role is ideal for an individual who enjoys combining data analysis, workforce strategy, and operational improvement to help teams perform at their highest level while delivering exceptional service to clients and branches.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.