Technical Architect - ServiceNow

This job posting is anticipated to remain open for 30 days, from 25-Aug-2026. The posting may close early due to the volume of applicants.

Team Overview:

Edward Jones is seeking a Service Now Solution Architect to perform a crucial role in designing, developing, and implementing Service Now solutions that align with our business objectives. You will work closely with stakeholders to understand their requirements and translate them into efficient and scalable configurations. Your expertise will be instrumental in optimizing workflows, improving service delivery, and driving innovation within our firm.
In addition to helping guide the implementation of Service Now modules, this role will help address the existing Service Now platform and architecture needs within the firm. This will include integrations with other on-premises and SaaS applications, defining archiving strategies, ensuring the health and efficiency of the platform, and evaluating future opportunities.

What You'll Do:

• Provide architecture leadership of the Service Now platform, including partnering with other technology teams such as Enterprise Architecture, Security, and Infrastructure.
• Collaborate with cross-functional teams to understand business requirements, assess business processes, and design comprehensive technical solutions on the Service Now platform.
• Architect, configure, and provide solution guidance on Service Now applications to meet business needs while maintaining overall platform health and stability.
• Provide oversight with vendor and third-party partners supporting the Service Now platform.
• Lead architecture reviews and enforce best practices.
• Evaluate health scan findings and provide remediation recommendations.
• Oversee the evaluation, selection, and implementation of appropriate Service Now products.
• Develop integration strategies with third-party systems and tools to enhance functionality and streamline processes.
• Define data archiving strategies to meet business needs and performance requirements.
• Provide technical guidance and mentorship to other team members.
• Stay abreast of Service Now best practices, emerging technologies, and industry trends.
• Conduct regular reviews and assessments to ensure the solution meets quality standards and regulatory requirements.
• Ensure compliance with security standards and best practices in all aspects of system design and implementation.

What You'll Need:

• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).
• 7+ years of working in a design and architecture capacity within Service Now and/or other large scale enterprise platforms.
• Proficiency in JavaScript, HTML, CSS, and other web technologies.
• Deep understanding of Service Now platform automation (Flows, Playbooks, Integration Hub)
• Experience with low/code and no-code aspects of Service Now.
• Excellent communication skills with the ability to effectively communicate technical concepts to non-technical stakeholders.

What Could Set You Apart:

• Service Now Certified Technical Architect (CTA) desired.
• Additional Service Now certifications (i.e., ITSM Professional Suite certification, HR Professional Suite certification, Certified Implementation Specialist, Certified Application Developer).
• Experience working with multiple Service Now products.
• Experience working in the financial services industry.

Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week, with preference for Tuesday through Thursday.\

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Edward Jones is prohibited from hiring individuals with certain specified criminal history as set forth in Section 3(a)(39) and 15(b)(4) and Rule 17a-3(a)(12) of the Securities and Exchange Act of 1934, and conducts background reviews consistent with FINRA Rule 3110(e). A copy of a notice regarding the provisions of the Los Angeles County Fair Chance Ordinance is available at: dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf.