Engagement Management Strategist

This job posting is anticipated to remain open for 30 days, from 04-Sep-2026. The posting may close early due to the volume of applicants.

The Engagement Management Strategist leads the development and execution of enterprise AI engagement strategies that accelerate realization of business outcomes from AI, analytics, data, and emerging technology investments.

Using data-driven insights, this role identifies value realization opportunities, shapes engagement strategies, and delivers targeted communications, learning experiences, campaigns, and just-in-time enablement assets that drive measurable behavior change across the Home Office and Field in partnership with the firm's Enterprise Change, Communications, & Learning organizations.

Responsibilities:

• Supports development of enterprise engagement strategies that increase awareness, proficiency, utilization, and value realization of AI, analytics, data, and emerging technology capabilities.
• Uses behavioral, operational, and adoption analytics to identify barriers, opportunities, and priority audiences requiring targeted engagement and enablement.
• Shapes and executes enterprise engagement campaigns aligned to strategic business priorities, supporting sustained behavior change and measurable business outcomes in partnership with the firm's Change & Learning organizations.
• Develops just-in-time enablement assets, learning materials, executive communications, job aids, quick-reference guides, digital content, and targeted communications tailored to audience needs.
• Produces and oversees creation of multimedia content including videos, demonstrations, tutorials, storytelling assets, and digital learning experiences that improve adoption and understanding.
• Supports the design and execution of firmwide engagement initiatives, learning challenges, adoption campaigns, recognition programs, and awareness activities that encourage experimentation and continuous learning.
• Partners with business owners, product teams, communications, analytics, change management, learning, risk, and technology stakeholders to align engagement strategies with enterprise priorities.
• Works through existing Home Office Change & Learning and Field Change & Learning organizations, ensuring consistency with established change management, communication, and learning frameworks.
• Creates adoption scorecards to monitor engagement, utilization, learning effectiveness, behavioral outcomes, and business impact.
• Provides actionable recommendations to regarding adoption trends, audience needs, engagement effectiveness, and opportunities to improve business outcomes.
• Identifies and shares best practices across business areas to accelerate adoption and scale successful engagement approaches.
• Drives continuous improvement of engagement methodologies, learning experiences, content strategies, and adoption measurement practices based on feedback and outcomes.
• Supports business owners in achieving sustained adoption and measurable value realization from technology-enabled transformation initiatives.

This position is known internally as Digital Content and Campaign Lead

• 6-10 years of professional experience leading enterprise enablement initiatives supporting technology-driven transformation.
• Ability to use data and analytics to measure adoption and drive continuous improvement.
• Experience creating communications, training, and enablement materials for diverse audiences.
• Strong stakeholder management skills with the ability to influence and collaborate across business and technology teams.

Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Edward Jones is prohibited from hiring individuals with certain specified criminal history as set forth in Section 3(a)(39) and 15(b)(4) and Rule 17a-3(a)(12) of the Securities and Exchange Act of 1934, and conducts background reviews consistent with FINRA Rule 3110(e). A copy of a notice regarding the provisions of the Los Angeles County Fair Chance Ordinance is available at: dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf.