Customer Experience Associate at DraftKings

At Draft Kings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

As a Customer Experience Associate, you'll be the frontline connection between our customers and our products. In this role, you'll answer questions, solve problems, and represent the voice of the customer across the company. You'll develop deep product knowledge and use that expertise to deliver fast, accurate, and thoughtful support that keeps our customers engaged and connected.

What you’ll do as a Customer Experience Associate

• Provide exceptional customer service by demonstrating product knowledge and resolving customer inquiries in a timely manner.

• Manage high-quality communications with our customers across several channels including phone, email, chat, and social media.

• Promote our brand through conflict resolution abilities and effective communication skills.

• Advocate for our players to help us grow the business.

What you'll bring

• Bachelor's degree or equivalent work experience is preferred.

• Prior online customer support or relevant experience.

• Proficiency with Service Now or other ticketing processor systems, as well as Microsoft Office product suite.

• Strong collaboration and communication skills.

• Fluency in English.

• Ability to work on weekends. Varying shifts between the hours of 6:00 am - 5:00 pm, which includes 5 days of work with 2 days off.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.