Senior System Development Engineer

Perfection is the Dell Technologies standard, but occasionally our products don’t work as they should. International Product Support is the team that steps in to put things right. We undertake the timely analysis of potential product defects coming from Technical Support teams or from hands-on experience. We pride ourselves on providing the highest level of technical support for our products and work closely with Engineering teams to resolve those problems that are possible product defects. We then communicate directly with external customers to present our findings.

Join us to do the best work of your career and make a profound social impact as a Senior System Development Engineer on our** International Product Support team** in Bangalore.What you’ll achieve

Perfection is the Dell standard, but occasionally our products don’t work as they should. International Product Support is the team that steps in to put things right. We undertake the timely analysis of potential product defects coming from Technical Support teams or from hands-on experience. We pride ourselves on providing the highest level of technical support for Dell products and work closely with Engineering teams to resolve those problems that are possible product defects. We then communicate directly with external customers to present our findings.

You will:

• Represents the Voice of the Customer User (VOC-U) in both reactive and proactive work, will Communicates with regional Technical Support teams, Engineering teams, technology partners, and/or customers regarding product issues and resolution of those issues.

• Documents resolution strategies and results accurately within issue tracking tools and Utilizes root cause analysis to drive technical issue resolution.

• Assists sustaining engineering, quality, and support personnel in determining cause of failures, and monitors for failure trends.

• Escalates engineering issues to appropriate development teams and/or technology partners in a timely manner.

• Makes high-quality contributions via New Product Introduction (NPI) deliverables as defined by corporate process and identifies and supports all opportunities to improve organizational execution.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements:

• Professional experience working with complex enterprise hardware, software, and networking solutions.

• Strong communication skills, with experience in failure analysis, escalation management, and documentation. In-depth understanding of memory, processor technology, and server power/thermals.

• Expertise in server BIOS settings, including proper use and understanding of boot sequence and key modules, interactions using UEFI/BIOS modes, and PXE Boot.

• Knowledge of major operating systems (Windows, VMware, Linux) with the ability to analyze and decipher TSR, SEL, LC logs.

• Experience with performance issue resolution and measurements tools for OS, hardware, application software, or appliances. In-depth experience with NICs and CNAs also communication device protocols

Desirable Requirements:

• Bachelor’s degree in electrical engineering, Computer Engineering, Computer Science and/or 9+ years of related experience in the IT industry.

• Proficiency in working with third-party technical partners or geographically dispersed engineering teams and scripting with PowerShell, Bash, or Python.

• Experience in using Protocol Analyzers, Oscilloscopes, teardown and re-assembly.

Who We Are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do.If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play.
Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date**:**1st March 2026

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.