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Job Details

The Quotation Supervisor is responsible for leading quotation operations within their assigned region (Americas, Europe, or APAC), ensuring accurate, timely, and competitive quotations are delivered to customers while maintaining alignment with global pricing policies and quotation

standards. This role bridges global governance and regional execution, translating global quotation directives into regional operational reality while managing a team of Customer Quotation Representatives. The Quotation Supervisor is accountable for team performance, process compliance, quality assurance, and continuous improvement at the regional level. This position requires strong operational leadership, attention to detail, and the ability to balance global standardization with regional customer and market needs.

Responsibilities:

• Oversee and manage the regional Customer Quotation Representatives team, ensuring consistent performance, engagement, and alignment with global quotation standards and regional objectives.
• Provide operational leadership, coaching, and development support to team members to enhance their skills, efficiency, and career progression.
• Establish clear goals, KPIs, and performance metrics for the quotation team; track progress regularly and conduct performance reviews.
• Ensure fair workload distribution across the team and manage team capacity to meet quotation SLAs and customer expectations.
• Conduct regular one-on-one sessions with team members to review performance, address challenges, and support professional development.
• Foster a high-performing, collaborative team culture that prioritizes accuracy, efficiency, and customer satisfaction.
• Manage recruitment, onboarding, and training of new quotation representatives to ensure they understand processes, tools, and quality standards.
• Translate and implement global quotation standards, processes, and directives from the Global Quotation Manager at the regional level.
• Ensure all regional quotation activities comply with global pricing policies, approval hierarchies, discount parameters, and escalation protocols.
• Communicate global process changes, template updates, and policy changes to the regional team in a clear and timely manner.
• Provide coaching and support to team members on process compliance and adherence to global standards.
• Monitor regional compliance with global quotation standards and escalate deviations or issues to the Global Quotation Manager.
• Adapt global processes to accommodate legitimate regional or country-specific
• requirements while maintaining pricing integrity.
• Oversee day-to-day quotation operations, including:
• Quotation creation and review
• Quotation accuracy and quality assurance
• Timely delivery of quotations to customers
• Quotation revisions and follow-up
• In some cases, customer communication regarding quotations
• Ensure quotations are accurate, complete, and reflect approved pricing, terms, and commercial conditions.
• Monitor quotation turnaround times and SLA compliance, identifying and addressing bottlenecks.
• Review quotations for accuracy, completeness, and compliance with pricing policies before delivery to customers.
• Manage quotation revisions and customer requests, ensuring timely responses and quality outcomes.
• Escalate complex or non-standard quotation requests to the Global Quotation Manager for guidance and approval.
• Establish and maintain high quotation quality standards at the regional level.
• Conduct regular quality audits of quotations to identify errors, inconsistencies, or compliance issues.
• Analyze quotation accuracy metrics and identify trends or patterns that warrant
• investigation or corrective action.
• Implement corrective actions to improve quotation quality and reduce rework rates.
• Provide feedback to team members on quality issues and coach them in improvements.
• Track and report quotation accuracy, revision rates, and rework metrics to the Global Quotation Manager.
• Monitor and track regional quotation team performance against established KPIs, including:
• SLA compliance (quotation turnaround time)
• Quotation accuracy and error rates
• Revision frequency and rework rates
• Win/loss rates associated with quotations
• Pricing deviation compliance
• Provide regular performance reporting to the Global Quotation Manager and regional leadership.
• Conduct performance analysis to identify trends, strengths, weaknesses, and
• improvement opportunities.
• Escalate significant performance issues or trends to the Global Quotation Manager.
• Ensure the regional team understands and comply with global pricing policies and discount parameters.
• Monitor quotations for pricing deviations and ensure all discounts are properly
• approved and documented.
• Identify and escalate pricing exceptions, market-specific requests, or policy deviations to the Global Quotation Manager for review and approval.
• Maintain clear communication with the Global Quotation Manager on regional pricing challenges, market feedback, and exceptions.
• Act as a key liaison between the regional quotation team, regional Sales, Customer Service, and the Global Quotation Manager.
• Collaborate with regional Sales teams to understand customer needs, market
• conditions, and commercial priorities.
• Work with regional Customer Service teams to ensure smooth quotation processes and customer satisfaction.
• Provide feedback to regional Sales and CS teams on quotation quality, pricing feedback, and areas for improvement.
• Support regional Finance teams on quotation-related financial matters and reporting.
• Escalate regional issues, risks, or opportunities that require global attention to the Global Quotation Manager.
• Identify regional quotation process improvement opportunities and share
• recommendations with the Global Quotation Manager.
• Gather feedback from regional Sales, CS, and quotation team members on process effectiveness and efficiency.
• Participate in global quotation operations forums and knowledge-sharing sessions.
• Stay current with quotation best practices and industry trends.
• Support the implementation of global process improvements and tool enhancements at the regional level.
• Maintain regional quotation documentation, including processes, templates, approval matrices, and reference materials.
• Ensure documentation is accessible and up-to-date for the regional team.
• Communicate quotation process updates, policy changes, and best practices to the regional team in a timely and clear manner.
• Support training and onboarding of new quotation representatives.

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Education:

• Bachelor's Degree.

• Proven advanced English (C1).

Work Experience:

• Proven experience in a sr level role or similar position.

• Proven experience a team manage of 5+ members.

• Familiarity with quotation systems or similar business software.

• Experience with quotation, proposal, or order management processes is advantageous.

Skills & Competencies:

• Attention to Detail: Exceptional attention to detail with a commitment to accuracy in all quotations and data entry; ability to catch errors and inconsistencies.
• Process Orientation: Strong ability to follow established processes, procedures, and workflows; comfort with repetitive, structured work.
• Technical Proficiency: Proficiency in CRM systems (Salesforce), Microsoft Office (Excel, Word, Outlook), and ability to learn new software quickly.
• Organization & Time Management: Strong organizational skills with the ability to manage multiple quotations simultaneously, prioritize effectively, and meet deadlines.
• Communication: Clear, professional communication skills with the ability to interact professionally with customers and internal teams.
• Customer Service: Friendly, professional demeanor with a commitment to delivering excellent customer service.
• Problem-Solving: Ability to identify and escalate issues appropriately; willingness to ask for help when needed.
• Reliability & Accountability: Dependable, punctual, and committed to meeting team goals and SLAs.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier de Colombia S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned