Central Operation Analyst - AMS - Pessoas Com Deficiência (PCD)

At Byte Dance, we promote diversity and inclusion. This position is exclusive for persons with disabilities (PwD) candidates that are interested in joining Byte Dance and meet legal requirements. If you identify yourself in a different group, please check other opportunities in our career website.

We are looking for a high-potential HR Operations candidate who is eager to learn, build, and innovate in a fast-paced, global environment. This role goes beyond traditional operational support. In addition to developing strong foundations in HR operations, you will be encouraged to bring fresh perspectives, challenge existing processes, and explore how automation and AI can enhance the way we work.

Responsibilities:

• Support end-to-end HR operations across:
• Timekeeping and upstream payroll-related processes
• Time off and leave management
• Employment compliance processes (ex: I-9 workflows)
• Employee helpdesk support
• Deliver high-quality operations with strong attention to accuracy, timeliness, and employee experience
• Identify process gaps, inefficiencies, and risks; proactively propose and implement improvements
• Partner cross-functionally with other stakeholders to support operational excellence
• Drive and support automation, and AI-driven initiatives, including:
• Process optimization and workflow redesign
• Exploration and application of AI tools in daily operations
• Contribution to internal AI pilots and scalable solutions
• Analyze operational data, generate insights, and support data-driven decision-making
• Build and maintain clear documentation to enable standardization and scalability

Requirements:

• Minimum Qualification(s)

• Bachelor's degree in HR, Business, Operations, Data, or a related field

• Strong analytical and structured problem-solving skills, with high attention to detail and accuracy

• Ability to work in a fast-paced, high-growth, global environment and manage time-sensitive deliverables

• Strong sense of ownership and a service-oriented mindset for employee-facing support

• Curiosity, adaptability, and a willingness to continuously learn

• Effective Portuguese and English written and verbal communication skills

• Preferred Qualification(s)

• Prior experience in HR operations, shared services, timekeeping, or a related operational function

• Familiarity with employment compliance processes and handling of sensitive/confidential data

• Experience with HRIS/HR platforms and helpdesk/ticketing systems

This position is exclusive for People with Disabilities (PwD). Therefore, the company reserves the right to ask for documents and certifications to evidence disability according to the relevant legal provisions on this matter.