Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary:

The Payer Portal Management Senior Analyst will be responsible for the creation and maintenance of portal log in credentials and supporting process and workflow improvement efforts—reducing administrative burden and improving outcomes for our customers.

This role is ideal for someone who is naturally curious, skilled at identifying and resolving problems, and motivated by becoming a subject‑matter expert. You value accuracy, efficiency, and continuous improvement, and you understand how your work contributes to broader operational and business goals.

About the Team:

The Payer Portal Management Zone is dedicated to streamlining revenue cycle management through scalable, automated, and secure access to payer portals, while reducing the burden of portal management for our customers.

Responsibilities:

• Create and maintain payer portal login credentials.

• Maintain and influence payer portal management process documentation to ensure accuracy, completeness, and adherence to current standards.

• Perform assigned tasks and functions following established processes and delivering expected productivity, quality, and service outcomes.

• Identify, document, and escalate gaps in standard operating procedures and workflows to team leadership.

• Help track customer escalations and collaborate with stakeholders to support resolution in a timely manner.

Education, Experience, & Skills Required:

• Associate’s degree or 1+ years of experience in a fast‑paced operational environment.

• Strong analytical and investigative capabilities

• Excellent verbal and written communication skills

• Comfortable participating in a feedback based culture.

• High attention to detail with strong organizational and time‑management skills

• Resilience and adaptability in evolving business environments

• Ability to manage multiple priorities and work both independently and collaboratively

• Strong interpersonal skills and self‑awareness

• Willingness to learn emerging AI technologies.

• Domain exposure in the following is a plus:

• Posting

• Remittance tracking

• Remit Record Review

• Denial management

• Revenue Cycle Management (RCM)

Expected Compensation

$42,000 - $72,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision:

• *In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

**Our company culture:

• Our talented  *employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

**Our DEI commitment:

• *Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

**What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity