Control Management & Business Operation Manager

This is the role as the key Point of Contact (POC) for General Counsels Officer (GCO), Market Compliance Officer (MCO) and Internal Audit Group (IAG) in GMNS Taiwan for the Regulatory Projects, Regulatory Change Management (RCM) implementation, Regulatory Examination – including but not limited to annual JCIC audit, PWC internal control audit, BB on-site visit and FEB audit, IAG Audits, and Privacy Compliance Management.

The key pillar of this job including ensuring BU stays compliant with regulations and internal procedures to prevent Operational Risk Event (ORE), the achievement of BU’s compliance metrics and streamlines the relevant process and control mechanism to enable business growth while staying compliance.

• Bachelor degree or above.
• A minimum 10 years’ experience in business compliance and/ or Internal Audit with a proven track record.
• Knowledge or experience in Payment industry will be an advantage.
• Strong project and time management skills with the ability to work under pressure to meet deadlines.
• Solution-driven with Strong business sense to enable business growth.
• Fast learner to pick up American Express company culture.
• Fluent in Mandarin and English, both written and spoken.

Act as the key Point of Contact (POC) for the following matters:

• Regulatory Projects
• Regulatory Change Management (RCM) implementation.
• Regulatory Examination – Annual JCIC audit, PWC internal control audit, BB on-site visit and FEB audit every 3 years.
• IAG Audits – Governance on Internal Control audit, targeted audit, AML audit and specific FSC requested audit.
• Privacy Compliance Management
• Coordinate GMS to complete the relevant privacy attestation and exercise.

Ongoing Regulatory Compliance:

• Support and consolidate ORE reporting and oversee all int’l and local OREs that impact Taiwan.
• Manage inter-company and outsourcing arrangements for Merchant Services outside of Taiwan.
• Quality assurance of Process Risk Self-assessment/ Risk and Control Self-Assessment (PRSA/ RCSA) and Third-party Lifecycle Management (TLM).
• Support achievement of BU’s compliance metrics include ICSA, CSE.
• Support process owner on process and control design.
• Represent BU in the local legal entity governance-related committee.
• ORE Management - find the Subject Matter Expert (SME) of root cause to develop and execute the action plan and provide timely updates as required.
• Coordinate Business Self Testing Programs development and implementation for Taiwan GMS team