Team Vision and Mission:

Our goal is to establish Amazon as the world's most reliable shopping platform for safe and compliant products. We are committed to shielding customers from unsafe, illegal, controversial, or policy-violating products, while enabling our Selling Partners to offer a wide range of safe and compliant products. We intend to achieve this on a global scale by, (1) Enabling Safety and compliance through a science-first approach to provide customers with trustworthy listings, (2) Validating safety and compliance of products listed for sale via high sophisticated proactive and reactive controls and compliance, (3) Creating user-friendly tools to simplify the compliance process for our Selling Partners, (3) Actively engaging with external stakeholders to build public trust in our dedication to customer safety, (4) Disincentivizing bad actors from participating in our stores, and (5) Innovating to reduce operational costs.

Required Skills:

This position demands a unique blend of strategic thinking, analytical rigor, and operational acumen. The ideal candidate must be able to synthesize complex data into actionable insights, drive structured planning processes at scale, and navigate ambiguity with sound judgment and high-velocity decision-making. Strong proficiency in building and managing business review mechanisms, defining metrics, and crafting compelling executive-level narratives is essential. Candidates must excel at communicating complex technical, regulatory, and operational topics in clear, concise business language to senior leadership and cross-functional stakeholders. A passion for leveraging AI and emerging technologies to drive efficiency and innovation is highly valued. The role requires a collaborative mindset – you must be comfortable operating as a trusted advisor to senior leaders while partnering effectively across engineering, legal, policy, and operations teams to deliver results. A commitment to fostering team culture, employee engagement, and continuous learning is equally important, as this role plays a key part in building organizational capability and developing talent.

Key job responsibilities
Own and drive the end-to-end strategic planning mechanisms for the WW Product Safety & Compliance organization, including annual operating plans (OP1/OP2), 3-year vision documents, and long-range strategic roadmaps.

Design, build, and manage recurring business review mechanisms (WBR, MBR, QBR) ensuring the right metrics, narratives, and escalation paths are in place to drive accountability and operational excellence.

Develop and maintain the organization's strategic narrative, translating complex compliance and safety priorities into clear, compelling documents for senior leadership and cross-functional stakeholders.

Champion the adoption and integration of AI and automation technologies across planning, reporting, and compliance workstreams, identifying high-impact use cases and driving implementation to improve speed, accuracy, and scalability of the organization's operations.

Partner cross-functionally with engineering, legal, policy, and operations teams to align strategic priorities, track dependencies, and ensure execution against commitments.

Define and track key performance indicators and success metrics across the portfolio, building dashboards and reporting mechanisms that provide visibility into progress and gaps.

Champion employee engagement initiatives across the organization, partnering with leadership to develop and execute strategies that foster a positive, inclusive, and high-performing team culture.

Support talent development and succession planning efforts, ensuring the organization is building the capabilities needed to meet current and future strategic priorities.

Lead strategic special projects and ad-hoc analyses as directed by the Head of Product Safety & Compliance, synthesizing ambiguous inputs into actionable plans.

Identify and drive process improvements to planning and governance mechanisms, raising the bar on rigor, efficiency, and strategic clarity across the organization.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually
USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually