Ariba Buying Tool Support Specialist

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for Soft Bank Group to acquire ABB Robotics. Soft Bank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

Role Overview

You will act as the first line of support for Ariba Buying tool delivering comprehensive assistance to internal stakeholders. Your responsibilities will range from guiding users through profile settings to troubleshooting and resolving a variety of tool-related issues. For more complex problems or those involving connected systems, you will collaborate with and escalate to specialized teams to ensure timely and effective resolution.

Reports to: Global Procurement Manager

Key Responsibilities

Daily Issue Solving (via Service Now tickets)

• Resolving issues such as incorrect workflows, errors while submitting PRs, stuck PRs, catalogue PR issues, and goods receipt booking problems
• Collaborating with other departments to resolve ticket-related issues
• Escalating incidents to L2 teams for more complex, technical cases

Onboarding New Countries (Go-Live Preparation)

• Preparing workflow templates
• Preparing and uploading catalogues
• Preparing organizational structure templates
• Training & communication
• Coordinating Hypercare support

Support for Live Countries

• Updating workflow and G/L mappings
• Reporting and monitoring stuck PRs
• Collecting data for G/L mapping related to annual MDF updates for EU
• Implementing Walk Me improvements
• Uploading Inside+ content

Catalogue Management

• Configuring catalogs
• Importing and managing catalogs from suppliers
• Loading internal catalog content
• Managing supplier catalog load and Punch Out functionality

User Administration

• Troubleshooting user access issues
• Supporting user profile setup

Master Data Issues

• Managing supplier visibility in Guided Buying
• Checking connections with other systems (MDG, local SAP)

Additional Responsibilities

• Design and implement improvements to procurement tools and related systems
• Optimize data to improve tool usage and system efficiency
• Collaborate with local Procurement, Ariba IS Team, User Access Management Team to resolve issues, conduct training and support testing activities

Qualifications

• Bachelor degree is basic requirement
• English language capability in speaking and writing
• Good communication skills with internal and external stakeholders
• Self learning and learn from the job
• Knowledge and experience in indirect procurement would be a plus
• Knowledge and experience in SAP Ariba, esp. PRPO module would be a plus

Why ABB

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

Visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.