Service Manager

• Excitation Business Asia

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Position Overview

Reports to: Regional (IMEAA) Excitation Bus Line Manager

Work Model: Hybrid/Onsite

Location: Petaling Jaya, Malaysia

This role is contributing to the Process Automation Energy Industries Excitation Business for Asia.

Your Role and Responsibilities

In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity.

You will be mainly accountable for:

• Creating and driving implementation of service strategy as a member of the management team
• Ensuring that strategic plans are implemented consistently in the service organization through collaboration with other businesses
• Driving, implementing, reporting, and monitoring of performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.)
• Running the day-to-day service business with proper resource planning to ensure profitable growth and improvement of service productivity
• Investing in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction
• Driving continuous improvement culture in HSE and quality to achieve service excellence in your own area of responsibility
• Building sustainable customer relationships to ensure growth, satisfaction, and retention of customers together with sales
• Responsible for Health, Safety & Environment (HSE) and all other business compliance standards and regulations in their own area of responsibility

Qualifications for the Role

• Bachelor's degree, preferably in electrical, power electronics, or equivalent
• 12+ years of experience in service management role within the power generation and Oil & Gas industries
• Proven experience in implementing and driving service strategies, with P&L responsibility
• Experience in handling a group of service engineers and managing service jobs
• Fluent in English with excellent written, verbal, and presentation skills
• Willingness to travel across the allocated region countries
• Experience in handling multicultural team members across Asia is preferred

About the Energy Industries Division

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models.

The Division's goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.