Job Description

Do

• Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly

• Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Maintain broad knowledge of client products and/or services

• Offer additional products and/or services as needed

• Prepare complete and accurate work including appropriately notating accounts as required

• Track, document and retrieve information in call tracking database

• Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)

• Participate in activities designed to improve customer satisfaction and business performance

͏

͏

͏

͏