Job Description

Role Name:

APPLICATION SUPPORT

Domain Knowledge(preferable)
Banking

Band
B2

No. of Positions
1

Location (City & Sublocation)
Mumbai

• Roles & Responsibilties

• Managing financial governance of Applications, including budgeting, tracking, and compliance.

• Raising and managing I-Memos and I-Process Notes in line with organizational policies.

• Handling budget allocation based on business requirements for resources, software licenses, license optimization, and renewals.

• Coordinating with vendors for proposals related to resources, licenses, AMC, and ensured timely processing of invoices and payments.

• Maintaining asset inventory, including asset mapping and DE mapping.

• Performing EMPID creation, modification, and deletion as part of access management.

• Enabling Port, URL whitelisting, and providing exceptions based on management approvals for non-standard software and admin access.

• Ensuring asset hardening and compliance, including certificate renewals and data encryption.

• Collaborating with Zscaler, EPM, and LANDesk teams to ensure smooth functioning of Android and iOS developer laptops.

• Creating and maintaining SFTP servers, ensuring secure data transfer and availability

• Coordinating and providing technical support to developers for software installation,

Issue debugging, and USB access exceptions in line with security policies.

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Deliver

		No
		Performance Parameter
		Measure

		1.

		100% adherence to SLA/ timelines

		Multiple cases of red time

		Zero customer escalation

		Client appreciation emails

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